Privacy Policy
This page explains how we handle information collected through the Firelinkx website. It is a general website policy and should be updated if your legal or compliance requirements change.
When you contact Firelinkx or use the site chat, we may collect your name, email address, company name, phone number, and any project details you choose to share. We also collect basic technical information needed to operate, secure, and localize the website, such as IP-based routing and country detection signals.
We use submitted information to respond to inquiries, discuss projects, continue chat conversations you start, improve our services, maintain website security, and keep internal records related to client communication.
Firelinkx uses first-party browser storage for core site functions. For the chat experience, we store a persistent browser identifier and chat state on your device so the conversation can stay open, resume on return visits from the same browser, and avoid relying on shared IP addresses to recognize you. If you consent, we also use analytics and marketing technologies such as Google Analytics and Meta Pixel to measure traffic, understand campaign performance, and improve advertising effectiveness.
When analytics consent is granted, Firelinkx and its measurement providers may collect page views, referral information, approximate device and browser details, and conversion events such as inquiry submissions. These tools help us understand which channels and campaigns are working. You can decline or later clear browser storage to withdraw your choice on that device.
We do not sell your personal information. We may share information with service providers who help us operate the website or deliver our services, or when disclosure is required by law.
We keep inquiry and project information for as long as reasonably necessary to respond, provide services, maintain records, and meet legal or operational requirements.
You can request access to, correction of, or deletion of the personal information you submitted to us, subject to legal and operational limits. You can also clear browser storage for this site at any time through your browser settings, which will reset saved chat state on that device.