Hacked Website & Account Recovery in Guyana
Firelinkx contains hacked websites, finds how the attacker got in, removes the files and accounts they left behind, and puts your hosting, domain, business email and Google Search Console access back under your business's control. Message us if your site is showing spam, sending visitors elsewhere, flagged by Google, or tied to an account you can no longer sign in to.
Recovery work for hacked sites and accounts
Each engagement follows the same order: stop the damage, find the way in, clean up, then hand back control. What happens inside each step depends on what we find.
Containment
First, we stop spam pages, redirects and defacement from reaching your visitors and Google. For a domain on Cloudflare or a similar service, we can set that block up there and leave the server as the attacker left it for the investigation.
Investigation
We go through the sites, databases, users and scheduled tasks on the hosting account and compare what visitors see with what Google receives, to trace how the attacker got in. We check what the first scan reports before acting on it.
Cleanup and rebuild
We rebuild the site from fresh copies of its software and bring the database and uploads across only once they have been checked, so the attacker's files stay behind.
Account recovery
We work through each provider's recovery process for hosting, domain, business email, Cloudflare and Search Console, then move the account into your business's name if a former developer or staff member still holds it.
Search cleanup
We remove Search Console owners you cannot account for, on every version of your address, along with the verification files they used. We also take the attacker's sitemaps out of robots.txt and Search Console's Sitemaps report, and request a review if Google has flagged your site.
Written incident report
A plain-language report on what the attacker could reach, whether customer data may have been exposed, what we changed, and what to watch next. You can share it with your bank or insurer if they ask.
For platforms, scope and project types: See our complete IT & cybersecurity consulting service.
What we find in hacked sites
These come from cleanups we have handled, and each one shapes how we work.
The spam is often shown only to Google. On one site, a single file served spam to Google's crawler about 100,000 times in under two weeks while the site looked normal to everyone else.
Attackers add themselves as owners in Google Search Console to feed Google their own sitemaps. Owners are listed per property, so the version of your address you check can look clean while the attacker sits on another.
Infected files can survive scans and copies. We have found them still on a server after the host's scanner had cleaned part of it, and carried into a staging copy of a site.
On a shared hosting plan, one compromised site can reach every other site on the account, including ones nobody has opened in years.
On one hosting account that had expired but still accepted logins, a backdoor had sat unnoticed for about two years, so we check old accounts as well as live ones.
How recovery work is priced
Work starts with a fixed-fee first look and moves to a quoted cleanup.
First look
Fixed fee
We confirm what is happening and scope the cleanup, blocking what can be blocked safely along the way. The fee is credited against the cleanup if you go ahead.
Cleanup and recovery
Quoted after the first look
Removal, rebuild, account recovery and the written report, priced from what the first look found.
Afterwards
Optional monthly plan
Updates and backups on a managed hosting plan, if you want us to keep looking after the site.
Nothing beyond the first look is billed until you approve the cleanup quote. See the full pricing page.
Firelinkx's Google rating and Guyana registration
How hacked-site recovery works
Tell us what is happening
Describe the symptoms, when they started, and which accounts you can still sign in to. That tells us how urgent it is and where to look first.
Confirm ownership
We confirm that you own or manage the site and accounts before we touch them. Where a platform allows it, we work from our own login and remove it when the work is done.
Contain
We shut off what the attacker is showing and save a copy of everything the investigation needs before any file changes.
Clean and rebuild
Once the way in is found, we remove the attacker's files, accounts and scheduled tasks and rebuild from checked sources. Anything we cannot verify is treated as infected.
Hand back
Every account we recover comes back to you with a new password and two-factor authentication turned on where the platform supports it, along with the written report.
Questions about a hacked site
My website looks normal. Could it still be hacked?
Should I delete the hacked files myself?
Can you recover a hosting, domain or email account I can no longer sign in to?
Can you get my Facebook or Instagram page back?
Do I have to tell my customers?
How much does a cleanup cost?
How do I stop it happening again?
Other Firelinkx services in Guyana
Outside Guyana? See how we work across the Caribbean.
Report a Hacked Website or Account
Message us with the site address and what you have noticed. We will tell you whether it looks like a compromise and what the first look would cost.